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FAQS

Shipping time depends on your location.  

For United States orders, please allow  3-5 business days (average) for the items to arrive.

For Canada, Australia, United Kingdom, please allow 4-6 business day (average) for items to arrive

For Europe please allow 5-7 business day (average) for items to arrive

For Worldwide please allow 7-14 business days (average) for items to arrive


If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@thredupretaill.store or contact us page or leave a message on the online chat.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Thredupretaill Store ships products worldwide every day. Shipping is available for most countries around the world.

I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

HOW SECURE IS MY PERSONAL INFORMATION?

Thredupretaill Store adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through email support@thredupretaill.store

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.